The Consulate-General provides assistance to Singaporeans who lost or had their passports stolen while visiting China. You may refer to the following steps in the event of a loss of passport.


Step 1:

Report the loss to a neighbourhood police post for a Police Report and the local Entry-Exit Administration Bureau for a Confirmation of Loss Report


Entry-Exit Administration Bureau (EEAB) contact information can be found below.


Xiamen – Zhenghai Lu No. 64 (Tel: 12367)

Fuzhou – Taijiang Qu Gaoqiao Lu No. 69 (Tel: 0591-87821104)

Nanchang – Fenghuang Zhong Lu Dadao No. 1866 (Tel: 0791-88892382/ 0791-88892388)


For other districts, please browse this link.


Step 2

Call the Consulate-General to report the loss (Tel: +86-592-2684691)
For after office hours, please call the Consular Duty Officer at +86-138-0607-1221


Step 3

Report to the Consulate-General with the two reports and documentary evidence of your citizenship (the document should preferably have your photo on it, eg. NRIC or driving license), if available.


Follow up action


Short-term visitors to China

A Document of Identity (DOI) may be issued to you upon confirmation of your citizenship from the Singapore Immigration & Checkpoints Authority (ICA).


You will then be required to report to the local EEAB to obtain an Exit Permit before you will be allowed to leave China. Note that you may be required to prove that you have registered with a hotel or a local police station when you first arrived in China. Note that it takes about 5 working days to obtain the Exit Permit for foreigners who have lost their passports in China.


Upon your return to Singapore, you will need to surrender the DOI and apply for a new passport at ICA.


Singapore citizens with long-term residence in China

You may apply for a replacement passport with through Consulate-General. Please see Application of Singapore Biometric Passport for more information.


*Note: If you found the passport which was reported lost, you must inform the Consulate-General immediately*



S$15 (or RMB equivalent) (For DOI application)


Processing Time

1 working day (apply for a DOI)

4 to 6 weeks (apply for a new passport)


Other Information

If you need advice or more information, please contact the Consulate-General at:
Tel: + (86) (592) 2684691
Fax: + (86) (592) 2684694


Important Notice


Please note that if your passport is lost or damaged, you are not allowed to apply for a new passport online. You must apply for a new passport in person at the Consulate-General.

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