Embassy of the Republic of Singapore - Jakarta

Travel Advisory: Mount Sinabung in Sumatra [23 February 2018]

Mount Sinabung in North Sumatra, Indonesia has erupted several times since 2017. Following a major eruption on 19 February 2018, the Indonesian authorities raised its Volcano Observatory Notice for Aviation (VONA) around Mount Sinabung from Orange to Red, its highest warning. In addition, the Indonesian authorities have continued to maintain the alert status for Mount Sinabung at the highest Level IV, with an exclusion zone of 7 km around the volcano. Singaporeans should defer non-essential travels to Mount Sinabung and its exclusion zone until the situation improves.

The Kualanamu Airport in Medan remains open. However, changes in the wind direction could cause flight disruptions at short notice. Singaporeans currently in or planning to travel to Medan should check with their airlines or travel agents for up-to-date information on possible flight disruptions. They are also advised to take all necessary precautions for their personal safety, monitor the local news closely and heed the instructions of the local authorities. Do purchase comprehensive travel and medical insurance and be familiar with the terms and coverage.


Singaporeans in or intending to travel to Medan are also encouraged to e-Register with the Ministry of Foreign Affairs at https://eregister.mfa.gov.sg/. You are advised to stay in touch with family and friends so that they know you are safe. Those in need of consular assistance may contact the Singapore Consulate General in Medan or the Ministry of Foreign Affairs Duty Office at:


Consulate General of the Republic of Singapore in Indonesia (Medan)

Suite No 2 – 6, 11th Floor, Forum Nine Office and F & B Gallery                                      

Jalan Imam Bonjol No 9, Medan 20112, Indonesia

Tel: +62 61 8050 1500


Ministry of Foreign Affairs Duty Office (24-hours)

Tanglin, Singapore 248163

Tel: 6379 8800, 6379 8855

Email: mfa_duty_officer@mfa.gov.sg


Jalan H.R. Rasuna Said
Block X/4, KAV No 2
Kuningan, Jakarta Selatan 12950

+62-21 29950400 (Mainline)
+62-811 863 348 (Duty Officer)

+62-21 5201486 (General)
+62-21 5202320 (Consular Section)


Hours of Work:
Mon - Fri
8.30 am - 12.00 pm;
1.30 pm - 5.00 pm
Sat & Sun Closed
In an emergency (after office hours), please call : +62-(811) 863-348.

The Embassy will be closed on Friday, 30 March 2018 in observance of Good Friday. Normal working hours will resume on Monday, 2 April 2018.

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