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Consular Services



Singaporeans in distress overseas can seek consular assistance during and after regular office hours. However, please note that the nearest Singapore Mission at your destination may not necessarily be accredited to the country you are in. If there is no Singapore Mission nearby, you may wish to call the MFA Duty Officer in Singapore at (65) 6379-8800.

Consular TwitterFor travel-related advice.

Consular Services

What can our Consular Officer assist in?

  • Provide you with information, advice and consular assistance.
  • Issue you with an emergency travel document if you have lost your Singapore passport overseas.
    Note: It is an Immigration requirement that you report the loss of your passport to the local police and furnish our Mission with a copy of this report.
  • Contact your relatives or friends to request them to send you emergency funds for your repatriation or other necessary emergency expenses.
  • Notify your next-of-kin in the event you are injured abroad.
  • Notify your next-of-kin in the event you are arrested or detained abroad.
  • Visit a Singapore citizen who has been arrested or imprisoned abroad and monitor that due process under the judicial system of that country is accorded to him or her.
  • Help to obtain a list of officially registered local lawyers and translation services, where this is available.
  • Help in arranging for the remains and personal belongings of a deceased Singaporean to be returned to Singapore.
  • Help you during emergencies such as natural disasters or civil disorder in the foreign country.

What can our Consular Officer not  assist in?

  • Pay your medical, hospital, legal, accommodation, travel or other bills.
  • Provide loans or cash your cheques.
  • Post bails or pay fines on your behalf.
  • Intervene in the judicial process of a foreign country or ignore local laws.
  • Intervene in or act as an intermediary in disputes which are of a civil or commercial nature.
  • Provide legal advice or initiate court proceedings on your behalf.
  • Act as your guarantor or sponsor.
  • Arrange for your accommodation or for your employment.
  • Provide translation, mail-forwarding, telephone, fax/telex or other personal services.

What you should do for yourself

Proper pre-trip preparations and sensible precautions while abroad can help to minimize problems during your trip. The following is a list of what to do before you travel and what to do if you get into trouble overseas.

Before you go...

  • Register on-line with MFA via our eRegister system at https://eregister.mfa.gov.sg/;

  • Ensure that your passport has at least 6 months validity.
  • Ensure that you have valid onward/return tickets, if applicable.
  • Check health and vaccination requirements of the countries that you are visiting and/or transiting.
  • Bring adequate funds for the duration and purpose of your stay.
  • Purchase full travel and medical insurance to cover illness, injury and loss of money, baggage, tickets etc.
  • Find out more about the country you intend to visit, particularly if there are any cultural sensitivities.
  • Bring your doctor's prescription if you have to carry medication or drugs. You may need to show this at the customs checkpoint.
  • Carry photocopies of your identity card and passport data page, credit cards and note down travel cheque numbers if any.
  • Leave a copy of your itinerary with your family/friends in Singapore or inform them where you are going and how you may be contacted.

While you are there...

  • Obey the laws and respect the local customs of the country you are visiting.
  • Take special care of your passport and other documents of identification and keep them in a safe place, preferably separate from the rest of your luggage.

  • Do not carry too much cash or other valuables.
  • Never leave your belongings unattended.
  • Always take care of your personal safety and security.
  • Never carry packages through customs on behalf of other people.
  • Beware of the food and drinks you consume in areas where hygiene standards are low.
  • Check the customs regulations concerning import and export of items.
  • Make sure you know the local rules of the road.
  • Ensure that you, your passengers and the vehicle are covered by insurance.
  • Read the fine print before signing car hire agreements.
  • Stay in touch with your family in Singapore and inform them of any change in your itinerary or contact details

Registration

Register on-line with MFA via our eRegister system at https://eregister.mfa.gov.sg/;

Your registration can help MFA and our Overseas Missions contact you to render the necessary consular assistance during an emergency or crisis (e.g. natural disasters, civil unrest etc)

Remember to inform the Singapore Mission of any subsequent change of address/telephone numbers/your departure from that country or update your new contact details in the eRegister system.

Further Information

We hope that you find the information in this section useful. It is intended as a basic guide and as such, does not cover all possible scenarios. Additional travel information is provided in our travel booklet 'Have a Good Trip!' which can be downloaded from the MFA Consular Homepage. If you need further information or clarification, please contact us at:

Consular Directorate
Ministry of Foreign Affairs
Tanglin
Singapore 248163

Tel: 6379 8800, 1800-476 8870 (Toll-free no. for calls made from Singapore)
Fax: 6471 3901
E-mail : mfa_con@mfa.gov.sg
Homepage : http://www.mfa.gov.sg/consular

Singapore Overseas Missions

The contact details of our Overseas Missions can be found on our mission locator.

Consular Services

Arrest and Detention of Singaporeans

Our Overseas Missions will make every effort to ensure that Singaporeans arrested or detained overseas receive fair treatment under the local criminal justice system and that they are not penalised, discriminated against or denied justice because of their nationality. However, our Overseas Missions cannot seek preferential treatment or interfere with the judicial process of another country.

Consular assistance to a Singapore citizen under detention primarily includes ensuring that a Singaporean is:

  • Accorded fair and humane treatment in accordance with the local laws.
  • Not denied access to a Singapore Consular Officer, his/her lawyers and those who have a legitimate right to have access to him/her. 
  • Not denied legal aid to which he/she may be entitled to under the local laws.
  • Not remanded pending trial for a protracted period of time.

What can our Consular Officer assist in?

  • Notify the Singaporean's family of the detention or arrest and provide details made available by the local authorities.
  • Obtain information about the status of the Singaporean's case.
  • Assist in obtaining information on the local judicial and prison systems.
  • Provide the Singaporean and his/her family with a list of local lawyers, if available.

  • Assist in arranging prison visits for the Singaporean's family.

  • Arrange for consular visits to the detained or imprisoned Singaporean, provided that we have an overseas mission in that country.

  • Facilitate the transfer of funds to the detained person if other means are unavailable (only if such remittance is permitted by prison authorities).

  • Ensure that medical problems, if any, are brought to the attention of the prison authorities.

  • Address any justified complaint about ill treatment or alleged discrimination with the prison authorities.
  • Facilitate repatriation or deportation of the Singaporean, after his/her release.

What can our Consular Officer not assist in?

  • Pay the Singaporean's medical, hospital, legal, accommodation, travel or other bills.

  • Provide loans or cash the Singaporean's cheques.

  • Post bails or pay fines on behalf of the Singaporean.

  • Intervene in the judicial process of a foreign country or ignore local laws.

  • Intervene in or act as an intermediary in disputes which are civil or commerical nature.

  • Provide legal advice or initiate court proceedings on behalf of the Singaporean.

  • Act as the Singaporean's guarantor or sponsor.

  • Arrange for the Singaporean's accommodation or employment.

  • Provide translation, mail-forwarding, telephone, fax/telex or other personal services.

Advice for Relatives

Prison regulations vary from country to country. If you intend to visit a relative detained abroad, you should approach MFA so that arrangements may be made to facilitate your visit.

Further Information

We hope that you find the information in this section useful. It is intended as a basic guide and as such, does not cover all possible scenarios. Additional travel information is provided in our travel booklet 'Have a Good Trip!' which can be downloaded from the MFA Consular Homepage. If you have any comments on this leaflet or need further information or clarification, please contact us at:

Consular Directorate
Ministry of Foreign Affairs
Tanglin
Singapore 248163

Tel: 6379 8800, 1800-476 8870 (Toll-free no. for calls made from Singapore)
Fax: 6471 3901
E-mail : mfa_con@mfa.gov.sg
Homepage : http://www.mfa.gov.sg/consular

Singapore Overseas Missions

The contact details of our Overseas Mission can be found on our mission locator.

Consular Services

Death Of Singaporeans Overseas

The death of a relative or a friend is always distressing. If it occurs abroad, the distress can be further aggravated by practical problems. Our Consular Officers can help you during such periods of distress. They are trained to help you deal with serious accidents and deaths overseas.

This section tells you what practical support our Consular Officers can offer you.

What happens if a relative or friend dies abroad while I am in Singapore?

If the death has been reported to a Singapore Mission overseas, our Consular Officers will immediately contact the relevant local authorities and the hospital. Our Consular Officers will also notify family members of the deceased once their contact details are available.

If you learn of the death of a relative or friend from a tour operator or any other third party, you should contact the Consular Directorate of the Ministry of Foreign Affairs.

Our Consular Officers will keep in touch with the family of the deceased and the Singapore Mission overseas until burial or cremation overseas, or repatriation to Singapore has been completed.

It is important to note that it may not be always possible to carry out the wishes of the next-of-kin, such as a request for cremation, as such facilities may not be available in some countries.

What should I do if a relative or friend dies while I am abroad with them?

Get in touch with the nearest Singapore Mission. Singaporeans in distress are assured of Consular assistance during and after regular office hours and during weekends. Outside office hours, the Singapore Mission's answering machine gives the contact number of the Duty Officer.

All deaths must be registered in the country where the death occurs. The Singapore Mission overseas or the local police can advise you how to register the death of your relative or friend. Make sure you have as much information or documentation as possible about the deceased. This should include:

  • Full name
  • Date of birth
  • Passport number
  • Next-of-kin of the deceased person (if you are not the closest relative)

What can our Consular Officer assist in?

  • Notify the deceased's next-of-kin of the incident.
  • Provide a list of local undertakers, if available.
  • Advise on the cost of local burial, local cremation and transport of remains and personal property back to Singapore.
  • Help transfer money from family members and relatives in Singapore to pay for any costs; if necessary.

What can our Consular Officer not assist in?

  • Investigate the cause of death or a possible crime.
  • Make an insurance claim on behalf the family of the deceased.
  • Pay for burial or cremation expenses.
  • Pay for the return of the deceased's remains to Singapore.
  • Pay for any bills or debts that may be outstanding.

We strongly advise that full medical/travel insurance be obtained before leaving Singapore, to cover all costs in the event of death. In the absence of a suitable medical/travel insurance, the next-of-kin or friends of the deceased are expected to cover these expenses.

Consular Services

Legalisation of Government Documents

All documents issued by the Singapore Government Departments (eg. Registry of Marriage Certificates, Birth Certificates and Educational Certificates from local government schools) in their original text will be directly legalised by MFA. However, computer generated documents eg. Registrar of Marriage Search, Certificate of Making Decree Nisi Absolute, Adoption Petition, Business Profile from ACRA etc, must be certified by the issuing department first before presenting to MFA for legalisation.

Original certified hardcopy of the search result for marriage records issued by the Registry of Marriage can be presented to MFA for legalisation. (note: this does not refer to the print-screen image of result generated through free online search services for marriage records)

For legalisation of true copies, please present the photocopy together with the original document for verification.

Legalisation of Non-Government Documents

Non-government documents (foreign / private / company documents) must be first referred to a Notary Public (any law firm offering notarial services) for notarisation and then to the Singapore Academy of Law (1 Supreme Court Lane, Level 5M, Singapore 178879, Tel: 63324117 (Authentication Services Enquiries)/ Fax: 63339747, Email: conp@sal.org.sg  for certification before the documents can be presented at MFA for legalisation.

Commercial documents such as Invoices, Bills of Sales, Certificates of Origin, Fumigation certificates, etc should be certified or seen by any of the four Chambers of Commerce (International, Chinese, Indian & Malay) or the Singapore Manufacturers' Association before presenting to MFA for legalisation.

Fees Chargeable

A fee of S$10/- is chargeable for each legalisation of document, payable by Nets or Cashcard.

Address & Office Hours

Consular Service Counter
Ministry of Foreign Affairs
Tanglin
Singapore 248163
Tel: 63798000

Office Hours: Mondays to Fridays: 9.00 am to 4.30 pm (lunch hours inclusive)
                     Saturdays: 9.00 am to 12.30pm

Location Map of MFA --> click here

Consular Services

What is the eRegister?

The eRegister system is a voluntary and free service provided by the Ministry of Foreign Affairs (MFA) to all Singapore citizens who travel or reside overseas. The eRegister system allows you to record information about your travel itinerary abroad. The information you provide will allow MFA and our Overseas Missions to contact and render assistance to you during an emergency or crisis (e.g. natural disasters, civil unrest, etc).

We encourage you to eRegister at least three days before your intended date of your confirmed travel.

How do I eRegister?

It only takes a few minutes to eRegister your contact details and travel plans on-line.

  1. If you are an existing account holder, simply log in here to retrieve, update/amend your previous eRegister records with your current travel details.
  2. If you do not have an account, but wish to sign up, click here.
  3. If you do not wish to sign up, you will be considered as a new eRegistrant each time you eRegister and will not be able to retrieve your past eRegister records for updating or amendments.

You will need to provide the following information to complete your eRegister record.

  1. Your personal particulars and those travelling with you (if you are travelling as a group);
  2. Your travel itinerary, including accommodation, contact information and duration of stay in the country/cities you are visiting; and
  3. Contact person's particulars in Singapore who we can contact in case of a crisis/emergency.

If you are travelling alone, click Single Registration.
If you are travelling in a group, click Group Registration.

Other advice

We strongly encourage you to make the following arrangements before leaving for your trip:

  1. leave a detailed travel itinerary and contact details with members of your family, colleagues or friends in Singapore;
  2. purchase comprehensive travel insurance which includes medical evacuation in case you encounter any unexpected emergencies: and
  3. carry the contact details of the nearest Singapore Overseas Mission at your destination of travel. Please click here for a list of Singapore Overseas Missions.

Our Commitment to you

All current and past information provided to MFA is solely used for the facilitation of this system and held in the strictest confidence. MFA will not disclose any personal information provided through the eRegistration process to third parties, unless written authorization is provided by you, or when such disclosure is permitted by law, especially in the event of a disaster, crisis or for emergency evacuation coordination purposes.

Consular Services

Contact Us

Singaporeans who require consular assistance may call the following telephone numbers.

For general enquiries during office hours:

  1. MFA One Call Centre toll-free at 1800 476 8870 (In Singapore)
  2. MFA Main Line (operator) at (65) 6379 8000 (From overseas)
  3. Alternatively, you may wish to e-mail us at mfa_con@mfa.gov.sg.

For urgent consular assistance (e.g. for cases of overseas arrest, repatriation, illness, accidents, natural disasters, etc):

  1. MFA Duty Office at (65) 6379 8800 / 8855 

Please note that the MFA Duty Office is closed daily from 12 midnight to 7.00am (Singapore time). During this period, overseas emergency cases will be attended to by a Duty Officer.

For non-emergency consular matters, please call during our office hours from 7.00am to 12 midnight (Singapore time).